Terms & Conditions

The Small Print


Terms & Conditions for our serviced apartments  

By making a booking for our apartments you are agreeing to be bound by these Terms and Conditions and entering into a Contract governed by the laws of England and Wales of which these Terms and Conditions form a part. 


“We”, “us” and “our” mean Vitreus Investments Ltd, a company registered in England and Wales No 09509110, and its directors, employees or agents authorised to act on behalf of the company in relation to the letting and/or management of The Glassworks Apartments.  

“You” and “your” mean the person or company making the booking and includes officers or employees of the company acting on its behalf in relation to the contract and the person(s) authorised to occupy the apartments under the booking arrangement.   


When making a booking we will ask for a non-refundable deposit of 10% of the total cost for the rental period. This is payable via our on-line booking system. It can also be paid by credit card, debit card or bank transfer (BACS) if the booking is not made on-line, in which case the booking will be confirmed when the payment has been received. The balance of the total rental cost is payable in full at least one week before arrival. If payment has not been received in time we will send you an email reminder. If the payment is not made at least five days before arrival date we will assume that you wish to cancel your booking, the deposit will be retained and the apartment re-let.  

For bookings made within one week of arrival payment will be required in full.  
The rental charges are fully inclusive of all costs relating to services to the apartment but do not include insurance for you or your property. Value Added Tax is included at the prevailing rate. A VAT invoice is provided on request.  
Please note: We do not store credit card details nor do we share customer details with any third parties.   

Security Deposit  

When paying the balance of your booking (at least one week before arrival) you also confirm your agreement to us charging the costs of any damage or losses that may occur during your stay to your debit or credit card without further consent. If no damage or loss occurs no charge will be made. Charges for minor damage or loss may be waived at our discretion. Where a charge is necessary we will provide details of the items involved and the costs of rectifying them. Any additional charge will be made as soon as possible after your departure.   

Cancellations & Amendments  

All cancellations and change requests must be confirmed in writing or by e-mail.  
When cancellations are made up to one week before arrival a full refund will be offered less the 10% deposit payment; thereafter 100% of the rental charge may be retained.  

Any requests to amend the dates of the booking should be made at least one week in advance. We cannot guarantee to meet such requests but will endeavour to do so. If requests are received less than one week in advance and cannot be met the same terms apply as for cancellations.  
Any requests for an extension of your stay must be made at least one week in advance.  Failure to do so may result in your apartment being re-let.  We shall endeavour to accommodate any such requests but such extensions are subject to availability and rate change.  
If we cannot make the apartment available for the period booked due to events beyond our control and we have to cancel the booking the whole of the monies paid will be refunded and you will have no claim against us.  
You are advised to consider taking out travel or other appropriate insurance to cover these eventualities.   

Arrivals and Departures  

Apartments are normally available for check-in between 3pm and 7pm on the day of arrival. When you know your expected arrival time please let us know by email or telephone in order to arrange key collection and a personal introduction to your apartment. Alternative entry times may be possible by agreement - please contact us to discuss.  

Vacating the apartment is required by 11am on the day of departure.  Late departure may result in additional charges being made. Please contact us in advance if you wish to discuss making different arrangements. This may help avoid additional charges.  
Note: It may be possible to organise for a cot and/or high chair to be available for an infant - please contact us to discuss.   


The exact apartment cannot be guaranteed prior to arrival.  You will only have the right to occupy the accommodation for the time specified.  You are only granted a licence to occupy the accommodation and no booking creates any lease or tenancy of any type.  This agreement gives you no other rights either express or implied to the accommodation.   


You will be issued with one set of keys. Our locks are expensive, non-standard security locks and if keys are lost you may be subject to a charge to cover the costs of replacement keys and/or lock.   


Only the individuals named at the time of booking may occupy the apartment.  You must obtain our prior agreement to the accommodation of any additional guests, which may result in an increased nightly rate. This does not restrict you from having your own guests as temporary visitors but the apartment must not be used for any social gathering or event that exceeds more than 4 people.  

Use of the apartment is for normal domestic purposes. Use for large numbers of people for business or social gatherings is not permitted.  
We reserve the right to decline accommodation and/or to demand the immediate withdrawal of any persons not complying with these conditions or acting in any way deemed detrimental to the comfort of adjacent guests or neighbours or for permitting such conduct.   
The person making the booking will be considered to be responsible for the conduct of all guests and any visitors during their stay and for the condition in which the property is left.   

Cleaning and Breakages/Damage  

We expect the apartments to be kept clean and tidy during your stay and left in that condition on departure. If we believe that an exceptional amount of extra cleaning is required we may make an additional charge at our discretion.  

Please advise us of any breakages that occur during your stay; you will not normally be charged for minor incidental damage which occurs as a result of normal use. Where, in our opinion, there has been excessive damage you will be liable for the costs involved in rectification. Such costs will be charged to your debit or credit card as previously stated.   
Insurance and Liability  
The use of the property and its equipment is entirely at your risk. We cannot be held responsible in any way for loss or damage to contents, furniture, fittings or personal belongings at the apartment.  Nor can we be held responsible for the acts or defaults of third parties.  No responsibility is accepted by us for injury to you, to any member of your party or to any person visiting you by invitation or otherwise or for loss or damage to any person’s belongings except to the extent that any injury or loss may be caused by our negligence or wilful act.  
You are advised to consider taking out adequate travel, personal and/or other appropriate insurance to cover these eventualities.  


No pets are allowed in our apartments at any time.  


No smoking is allowed in our apartments or any other part of the premises. A charge of up to one week’s rental plus the costs of additional cleaning and deodorisation will be made to restore the apartment to an acceptable condition. 

Problems or Complaints  

If you have a problem or difficulty during your stay please contact us immediately and we will do our best to help.   

Call Outs  

An emergency call out number is provided on arrival. This number should not be used between the hours of 10pm and 8am for anything other than a real emergency.    

Right of Entry to our Apartments  

Access will be required at least on a weekly basis for the purposes of cleaning the apartment and the changing of bed linen. We further reserve the right to enter the apartments at all reasonable times for the purposes of inspection or to carry out necessary repairs or maintenance. Other than in an emergency, notice will be given.    

Lost Property  

Any items left in our apartments will be kept for up to 1 month after the departure date. We shall endeavour to contact you regarding any items found and will co-operate in returning them to you at your expense. However we cannot be held liable for their safekeeping or return. After 1 month we reserve the right to dispose of the items in any way we see fit and we shall retain any proceeds of any sale of such item.   

Website &nb We believe that all the information on our website is accurate at the time of publishing but is subject to change. It should be noted that published images of our apartments show a representation of the furnishing details as each apartment is individual.   
Where our website provides links to other websites this is intended to be helpful and informative but we are not, and cannot be held, responsible for the data policies, content or security of these linked websites.    


Close circuit television cameras are deployed in the entrances, corridors and lobbies of the building for the security of our guests and other users and to prevent and detect crime. No cameras are installed in the apartments. The systems for viewing and storing images will conform to the prevailing requirements of the Data Protection Act. When you make a booking for any of our apartments you are consenting to the use of CCTV on our premises.   

If any provision of these terms and conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or 
part-provision shall, to the extent required, be deemed not to form part of these terms and conditions, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.  
These terms and conditions shall be governed by and construed in accordance in all respects with the laws of England and Wales and in the event of any dispute in relation to these terms and conditions the parties shall submit to the exclusive jurisdiction of the English Courts