Terms & Conditions | Lancaster Serviced Apartments

Terms & Conditions for long-term letting of our serviced apartments

By making an arrangement to occupy our apartments You are agreeing to be bound by these Terms and Conditions and entering into a Contract governed by the laws of England and Wales of which these Terms and Conditions form a part.

This agreement only provides the right to occupy the accommodation for the time specified at the commencement of this agreement or as subsequently extended. You are only granted a licence to occupy the accommodation and no booking creates any lease or tenancy of any type.

Definitions

“We”, “Us” and “Our” mean Vitreus Investments Ltd, a company registered in England and Wales No 09509110, and its directors, employees or agents authorised to act on behalf of the company in relation to the letting and/or management of The Glassworks Apartments.
“You” and “Your” mean the person making the arrangement and includes any other person included in the initial or amended arrangement.
“Property” means the Apartment subject to this agreement and all parts of the premises at 7 – 9 Chapel Street, Lancaster LA1 1NZ which the occupier(s) has a right to use or have access.

Occupancy

The Owner lets the Property and the Contents to the Guest(s) at the Apartment Charge for the Agreed Period on the terms set out in this Agreement or as varied or supplemented by any Additional Terms.

Only the individuals named in this document may occupy the apartment. You must obtain Our prior written agreement for the inclusion of any additional guest(s). This does not restrict You from having Your own guests as temporary visitors but the apartment must not be used for any social gathering or event that exceeds more than 4 people.

Use of the apartment is for normal domestic purposes. Use for large numbers of people for business or social gatherings is not permitted.

We reserve the right to decline accommodation and/or to demand the immediate withdrawal of any persons not complying with these conditions or acting in any way deemed detrimental to the comfort of adjacent guests or neighbours or for permitting such conduct.

The Guest(s) named in this document will be considered to be responsible for the conduct of all guests and any visitors during their stay and for the condition in which the property is left.

1. Guest’s Obligations

The Guest(s) hereby agrees with the Owner as follows:
1.1 Any obligation upon You under this Agreement to do or not to do anything shall also require You not to permit or allow any visitor to do or not to do the same thing.
1.2 To pay the Apartment Charge at the times and in the manner specified in The Particulars whether or not it has been formally demanded.
1.3 To use the Property carefully and properly and not to damage it.
1.4 Not to do or permit to be done on the Property anything that may reasonably be considered to be a nuisance or annoyance to Us or occupiers of any adjoining property.
1.5 Not to make any noise or play any radio television audio equipment or musical instrument in or about the Property so as to cause nuisance to neighbours or other adjoining residents or people in the immediate area.
1.6 Not to use the Property for any immoral, illegal or improper purpose.
1.7 Not to bring into the Property any furniture or furnishings and other personal effects that do not meet the required UK safety standards.
1.8 Not to obstruct the common parts of the Property or any Shared Facilities or keep or leave anything in them.
1.9 Not to smoke or to permit a visitor to smoke tobacco or any other substance in the Property or Common Areas.
1.10 Not to keep any dangerous or inflammable goods, materials, or substances in or on the Property.
1.11 Not to install, take into, use or keep in the Property any heater or like object which requires paraffin or other gaseous fuel, and not to burn candles in the Property.
1.12 Not to keep any animals, reptiles, insects, rodents or birds at the Property.
1.13 Not to block or cause any blockage to the drains and pipes, gutters and channels in or about the Property.
1.14 Not to bring into the Property any electrical equipment which does not comply with relevant UK electrical regulations.
1.15 To take all reasonable precautions to prevent damage occurring to any pipes or other installation in the Property that may be caused by frost, provided the pipes and other installations were adequately insulated at the start of the occupancy.
1.16 To take all reasonable precautions to prevent condensation by keeping the Apartment adequately ventilated and heated.
1.17 Not to damage the Property or make any alteration to the electrical or plumbing system.
1.18 To keep the interior of the Apartment and the Contents in the same condition as at the start of the occupancy with allowance for fair wear and tear.
1.19 Not to remove any of the Contents from the Property without Our express written consent.
1.20 To notify Us as soon as reasonably possible, having regard to the urgency of the matter, of any defect in the Property which comes to your attention.
1.21 Where the Property includes Shared Facilities, to take proper care of the contents and clean as appropriate after use.
1.22 To ensure refuse is placed in the receptacles provided.
1.23 Not to have any keys cut for the locks to the Property.
1.24 You are strongly advised to take out insurance with a reputable insurer for Your possessions as these will not be covered by any insurance effected by Us.
1.25 To advise Us, by giving reasonable notice, if You intend being absent from the Apartment for more than 7 days and provide actual dates when the Apartment will be unoccupied.
1.26 To permit Us or other persons authorised by Us at all reasonable times to enter the Apartment to examine the state and condition of the Apartment and Contents and to carry out repairs or maintenance to the Apartment or Contents and afford us all facilities so to do.
At the End of the Agreement
1.27 At the end of the Agreement you agree to:
1. 27.1 Give up the Apartment with vacant possession.
1. 27.2 Give up the Apartment and the Contents in the same state of cleanliness, condition and decoration as it was at the commencement of the Agreement (reasonable wear and tear excepted) and pay for the repair or replacement of those items damaged or lost during the Occupancy which were Your responsibility in this Agreement.
1. 27.3 Leave the Contents in the respective positions that they occupied at the commencement of the Agreement.
1. 27.4 Return any linen, duvet, pillows, towels or similar items that may be provided, freshly washed and clean (unless Linen change and weekly Cleaning option applies).
1. 27.5 You will normally be issued with one set of keys; a second set may be available if necessary. All keys must be returned on or before departure. Our locks are expensive, non-standard security locks. If keys are lost You may be required to pay the costs of replacement keys and/or locks.
1.28 To pay all costs and expenses, on an indemnity basis, for:
1.28.1 The recovery from You of any Apartment Charge or other money that is in arrears.
1.28.2 Interest at the rate of 4% above the base lending rate of NatWest Bank Plc upon any Apartment Charge or other monies due under this Agreement which is more than 14 days in arrears from the date when it became due to the date of payment.
1.28.3 The enforcement of any of the provisions of this Agreement.
1.28.4 The service of any notice relating to the breach by You of any of Your obligations under this Agreement whether or not the same shall result in court proceedings.
1.28.5 The cost of any Bank or other charges incurred by Us if any Standing Order payment is withdrawn by your bankers.
1.28.6 The cost of repairing, decorating or cleaning the Apartment or the Contents so they are to the same standard as at the commencement of the Agreement (reasonable wear and tear excepted).
1.28.7 Compensation in respect of Your use and occupation in the event that You fail to vacate the Apartment on the original or revised due date.
1.28.8 Any other monies owed by You to Us.
1.28.9 Compensation for the breach of any terms of this agreement.
1.29 Any goods or personal effects belonging to You which have not been removed from the property within 28 days after the expiry or sooner termination of the Agreement shall be deemed to have been abandoned. Provided We have given written notice to You, or where You cannot be found after reasonable steps have been taken to trace You, We can dispose of such goods as We think appropriate.
1.30 To avoid dispute, You should be present during any checkout inspection of the Apartment to be carried out by Us or on Our behalf.

2. Owner’s Obligations

The use of the Property and its equipment is entirely at Your risk. We cannot be held responsible in any way for loss or damage to Your contents, furniture, fittings or personal belongings at the Apartment. Nor can We be held responsible for the acts or defaults of third parties. No responsibility is accepted by Us for injury to You or to any person visiting You by invitation or otherwise or for loss or damage to any person’s belongings except to the extent that any injury or loss may be caused by Our negligence or wilful act.

The Owner hereby agrees with the Guest as follows:
2.1 We shall arrange for the Property and Contents (not Your own possessions) to be insured under a comprehensive insurance policy and use all reasonable efforts to arrange for any damage caused by an insured risk to be remedied as soon as practicable, and to refund to You any Apartment Charge paid for any period when the Property is uninhabitable or inaccessible as a result of such damage, unless the insurers refuse to pay out the policy monies because of anything You have done or failed to do in breach of Your obligations under this Agreement.
2.2 To pay all assessments and outgoings in respect of the Property that are Our responsibility.
2.3 To allow you to quietly occupy and enjoy the Apartment during the Agreement period without interruption from us, (not withstanding Clause 1.26 in this Agreement).
2.4 To ensure that all the furniture within the Apartment supplied by us complies with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 as amended in 1993.
2.5 To carry out promptly any repairs which are Our responsibility.
Problems or Complaints
2.6 If You have a problem or difficulty during Your stay please contact Us immediately and We will do Our best to help. An emergency call out number is provided in this agreement. This number should not be used between 8pm and 8am for anything other than a real emergency.

3. Termination
3.1 Unless otherwise agreed this Agreement will terminate on the date originally specified.
3.2 A request to extend the period of this Agreement can be made at any time before the original termination date. The extension period requested must expire on the day before a subsequent Apartment Charge due day and be subject to a requirement to give at least one month’s written notice to confirm departure on the new termination date. Further extension requests can be made on the same terms as described above.
3.3 If there is a breach of any of the terms of this Agreement by You, We are entitled to terminate this Agreement, if necessary with immediate effect.
3.4 Termination of this Agreement does not release You from any outstanding obligations.

4. The Deposit
4.1 The deposit taken will be held and returned under the terms of the Deposit Protection Service (DPS), a UK Government authorised provider of custodial deposit protection services. https://www.depositprotection.com/
4.2 The Deposit shall be returned to You (less any deductions properly made) within 5 working days of the end of the Agreement, upon vacant possession of the Apartment and return of the keys, provided You have kept to all the terms and conditions of this Agreement.
4.3 Monies shall properly be deducted from the Deposit in respect of all reasonable costs and expenses incurred by Us (including but not limited to the costs and fees of Our solicitors and other professional advisors) in respect of items listed in clause 1.28
4.4 If the Deposit shall be insufficient You shall pay Us such additional sums as shall be required to cover all costs, charges and expenses properly due.

5. Notices
5.1 All Notices may be served on Us at the address specified in this Agreement.
5.2 Any Notice served upon You in accordance with this Agreement or any statute or regulation may be served properly addressed to You either at the Property or by sending same by first class post, or international equivalent, to the Property or to Your last known address and the same shall be deemed to have been properly served and received by You in the ordinary course of that first class post, or international equivalent, being delivered.

6. Data Protection
6.1 You hereby consent to Us processing any information about You or Your personal details as defined in the Data Protection Act 1998.
6.2 You agree that we may pass on Your forwarding address and/or other personal information to any authorised agency entitled to such information.
CCTV
6.3 Close circuit television cameras are deployed in the entrances, corridors and lobbies of the Property for the security of Guests and other users and to prevent and detect crime. No cameras are installed in the apartments. Systems for viewing and storing images will conform to the prevailing requirements of the Data Protection Act. When You make an arrangement to occupy any of Our apartments You are consenting to the use of CCTV on Our premises.

LEGAL
If any provision of these terms and conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these terms and conditions, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.

These terms and conditions shall be governed by and construed in accordance in all respects with the laws of England and Wales and in the event of any dispute in relation to these terms and conditions the parties shall submit to the exclusive jurisdiction of the English Courts.