Privacy & Cookies Policy


At The Glassworks, we value your privacy. Whilst you are visiting we ensure that no contact information is passed directly to third parties.

When we ask for contact telephone numbers, this is purely for contacting customers quickly if there is an issue with a reservation, and not for any other purpose.


A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit


When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

These pieces of information are used to improve services for you through, for example: 

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- storing certain user respones to speed up and automate your future actions on the website

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. 

Learn how to remove cookies set on your device. 

There are two types of cookie you may encounter when using : 

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. 

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook, YouTube and Twitter have their own cookies, which are controlled by them.

First party cookies

The Glassworks

* uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last. 

We will endeavour to let you know before we store a cookie on your computer.


Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie,so we do not save any specific data about you at all, just a unique _Session reference number

ais - this cookie is used to remember your browsers screen size, this helps us deliver appropriately sized images to your browser, this cookie will expire when your current browsing session ends.

We also store your most recently searched date range when using the main booking widget, this is stored in both a SESSION and a COOKIE, this will expire within a month of the last time your visited the site.


We use a number of suppliers who may also set cookies on their websites' on its behalf. The Glassworks do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy


If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. 

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process! 

If you have any questions about our cookies policy or feedback please contact us on via our contact form.